Refund Policy
At Ashton Label, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. Please review our refund policy below for details on eligibility and the return process.
Eligibility for Refunds
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You may request a refund within 30 days from the date of delivery.
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Items must be unused, unworn, and in their original packaging with all tags attached.
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Refunds are not applicable to final sale items, gift cards, or personalized/custom-made products.
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Items that are damaged due to misuse, improper care, or wear and tear are not eligible for a refund.
How to Request a Refund
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Contact our support team at support@ashtonlabel.com within 30 days of receiving your order.
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Provide your order number and reason for the return. If the item is damaged or defective, please include clear photos.
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Our team will review your request and provide return instructions.
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Once your return is received and inspected, we will process your refund.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service to ensure your return reaches us safely.
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Ashton Label is not responsible for lost or undelivered return shipments.
Processing Time for Refunds
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Once we receive your return, please allow 5-10 business days for processing.
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Refunds will be issued to the original payment method used for the purchase.
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Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
Exchanges
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We do not offer direct exchanges at this time. If you need a different size or color, please return your item for a refund and place a new order.
Damaged or Defective Items
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If you receive a defective or incorrect item, contact us within 7 days of delivery at support@ashtonlabel.com, and we will arrange a replacement or refund at no cost to you.
For any further inquiries regarding refunds, please reach out to our support team at support@ashtonlabel.com. Thank you for shopping with Ashton Label!